FAQs

  • If your boiler stops working, start by checking the basics:
    • Is the thermostat set correctly?
    • Has the boiler lost pressure?
    • Is there power to the unit?


    If everything looks normal, it’s best to call a qualified heating engineer. A professional can diagnose issues safely, especially with gas boilers.

  • Cold radiators are often caused by trapped air or low boiler pressure. Bleeding the radiator usually fixes the issue. If only certain radiators are cold or the system keeps losing pressure, it may indicate a circulation or valve problem that needs an engineer’s inspection.

  • Common signs of a plumbing leak include:
    • Unexpectedly high water bills
    • Damp patches or stains on walls and ceilings
    • Reduced water pressure
    • The sound of running water when taps are off

    Hidden leaks should be dealt with as soon as possible to prevent structural damage.

  • Dripping taps are usually caused by worn washers, O-rings, or ceramic cartridges.


    It’s worth repairing sooner rather than later… A constant drip wastes water and can worsen over time.

  • Low pressure can be due to:
    • Blocked pipes
    • Faulty pressure regulators
    • Leaks in the system
    • Issues with the mains supply

    A plumber can identify whether the issue is inside your home or coming from outside.

  • Most manufacturers recommend an annual boiler service. Regular servicing helps:
    • Prevent breakdowns
    • Improve energy efficiency
    • Maintain your boiler’s warranty
    • Ensure the system is operating safely


    It’s especially important before winter.

  • Boiler pressure drops when there’s a leak, a faulty pressure relief valve, or air trapped in the system.
    If you’re topping up the pressure frequently, a heating engineer should inspect the system to prevent further damage.

  • Minor blockages can often be cleared with boiling water, a plunger, or drain-friendly cleaners.


    If the blockage keeps returning, smells bad, or affects multiple drains, it could indicate a deeper issue like a collapsed pipe or tree root ingress, which requires professional diagnosis.

  • Turn off the main water supply immediately and open taps to drain excess water.
    Move valuables away from the area and call an emergency plumber to repair the pipe and assess any water damage.

  • A running toilet usually means a faulty fill valve, flapper, or flush mechanism.
    Ignoring it can waste significant amounts of water and increase bills.
    These repairs are usually quick and inexpensive for a plumber to carry out.

  • To avoid frozen pipes:
    • Insulate exposed pipework
    • Keep heating on low during cold snaps
    • Let taps drip slightly during extreme temperatures
    • Seal gaps and draughts
    If a pipe does freeze, avoid using direct flames - call a professional.

  • Most boilers last 10–15 years. Consider replacing yours if:
    • It breaks down frequently
    • Parts are hard to source
    • Your energy bills keep rising
    • It’s no longer heating efficiently


    A modern boiler is often cheaper to run and more reliable.